Ulo Support

First Setup

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Device Connectivity

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Can I use Ulo on a public Wi-Fi network?

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Ulo disconnected from my Wi-Fi. What shall I do?

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What are Ulo's Wi-Fi requirements?

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How to enable "Access from everywhere"

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Modes and Notifications

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Can someone else than the administrator receive notifications?

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Where can I customize notifications?

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Modes overview

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Eyes Expressions

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Where can I customize Ulo's eyes?

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What kind of eyes expressions are available?

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What is Ulo's eyes frame rate (fps)?

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Batteries Settings

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How do I improve battery life on my Ulo?

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Batteries recommandation

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What is Ulo’s power supply?

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Ulo App / Web Page

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Up to how many accounts can I have per Ulo?

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Account types overview

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What version of the Ulo app am I using?

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What mobile devices are supported?

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Live Video and Snapshots

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Can I turn video surveillance off?

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How can I take snapshots?

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Why can't I watch live feed?

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Video Storage and Privacy

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How do I know my Ulo’s connection is secure?

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What type of micro SD card is recommended for my Ulo camera?

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What shall I do when my internal memory is full?

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How big is the internal memory?

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How do I share a recorded video or snapshot?

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Where are recorded files stored?

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Can Ulo be recording 24/7?

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How long is a video event?

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Others

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How can I perform a factory reset on Ulo?

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How do I clean Ulo?

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How to do firmware update (Highly Recommended) ?

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How to configure Cloud Access for the first time

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