Ulo Support

Device Connectivity

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Can I use Ulo on a public Wi-Fi network?

Ulo disconnected from my Wi-Fi. What shall I do?

What are Ulo's Wi-Fi requirements?

How to enable "Access from everywhere"

Modes and Notifications

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Can someone else than the administrator receive notifications?

Where can I customize notifications?

Modes overview

Eyes Expressions

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Where can I customize Ulo's eyes?

What kind of eyes expressions are available?

What is Ulo's eyes frame rate (fps)?

Batteries Settings

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How do I improve battery life on my Ulo?

Batteries recommandation

What is Ulo’s power supply?

Ulo App / Web Page

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Up to how many accounts can I have per Ulo?

Account types overview

What version of the Ulo app am I using?

What mobile devices are supported?

Live Video and Snapshots

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Can I turn video surveillance off?

How can I take snapshots?

Why can't I watch live feed?

Video Storage and Privacy

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How do I know my Ulo’s connection is secure?

What type of micro SD card is recommended for my Ulo camera?

What shall I do when my internal memory is full?

How big is the internal memory?

How do I share a recorded video or snapshot?

Where are recorded files stored?

Can Ulo be recording 24/7?

How long is a video event?

Others

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How can I perform a factory reset on Ulo?

How do I clean Ulo?

How to do firmware update (Highly Recommended) ?

How to configure Cloud Access for the first time