Can I use Ulo on a public Wi-Fi network?

Technically yes, but for security reasons you shan't.

Ulo disconnected from my Wi-Fi. What shall I do?

1. Plug Ulo to its USB cable to make sure the owl is powered

2. Make sure your connection works properly and Ulo is placed within range of your Wi-Fi router

3. Turn Ulo upside-down to reconfigure your Wi-Fi

4. Turn Ulo right side up to use it again

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What are Ulo's Wi-Fi requirements?

Ulo is compatible with 2.4GHz Wi-Fi (802.11 b/g/n) networks that are encrypted with WEP/WPA/WPA2.

How to enable "Access from everywhere"

Please enable UPnP in your router

 Open ULO App

• Choose “Direct Access”

• Choose your ULO and click on it

• Login to your account

• Place ULO upside-down to access the settings

• Click on “ACCESS FROM EVERYWHERE”

• Check "automatic" and wait

If the problem persists :

• Select manual configuration

For manual configuration:

• First you need to know your external IP (example: Google -> “what's my IP”)

• Got to your Ulo Settings -> Access from Everywhere -> Select Manual

• Provide your external IP to Ulo

• Go to your Wi-Fi router administration page

• Provide a static IP to your Ulo MAC address

• Got to Port forwarding

• Create port forwarding for ports displayed on your Ulo “Access from Everywhere”

Depending on your Internet service provider, your external IP may change frequently. You’ll have to update your external IP address in your Ulo settings.